Self-Service Portal for Your Tenants
Empower tenants with 24/7 access to submit maintenance requests with photos and communicate directly with landlords. Simple onboarding via secure link.
Trusted by Landlords & Tenants
Join thousands of property managers and tenants who rely on our secure portal for maintenance tracking and communication.
Maintenance & Messaging Made Simple
Tenants can submit maintenance requests and communicate directly, while landlords get organized tracking and easy onboarding.
- Photo attachment support
- Priority selection (High/Medium/Low)
- Status tracking and updates
- Direct communication thread
- Secure messaging platform
- Message history and archives
- Read receipts and timestamps
- Real-time push notifications
- Fully mobile-optimized
- Push notifications
- Photo upload on-the-go
- Responsive design for all screens
How Tenant Portal Works
Get your tenants set up and managing independently in four simple steps.
Generate Onboarding Link
Create a secure onboarding link for each tenant with their property and lease details.
Share with Tenant
Send the link via email or SMS. Tenant creates their own secure account.
Tenant Self-Registers
Tenant completes self-registration, verifies identity, and connects to their lease.
Start Managing
Tenant can now make payments, submit maintenance requests, and communicate independently.
Integrated with Your Platform
Tenant portal connects seamlessly with all your property management features.
Why Landlords Choose Tenant Portal
Save 10+ Hours Per Month
Reduce phone calls and emails about maintenance requests and general inquiries. Tenants communicate independently.
Better Communication Tracking
All tenant communications are logged in one place. No lost emails or forgotten conversations.
Reduce Admin Workload
Tenants handle routine tasks independently. Focus on strategic property management decisions.
Pro Plan
Loved by Landlords
Hear from property managers who've improved their tenant communication with our portal.
"Tenant portal has completely transformed how I communicate with tenants. Maintenance requests come with photos, questions are answered quickly, and everything is organized in one place."
"My tenants love being able to submit maintenance requests and message me directly. I used to get calls constantly about issues—now they use the portal."
"Setting up tenant accounts took just minutes. Now tenants submit maintenance requests with photos and questions, which helps me prioritize and respond faster."
Frequently Asked Questions
Everything you need to know about Tenant Portal.
What is tenant portal?
Tenant portal is a self-service website where your tenants can submit maintenance requests with photos and communicate directly with you. It's a secure, branded experience for each of your properties.
How do tenants get access to portal?
You generate a unique onboarding link for each tenant through your dashboard. Send the link via email or SMS. Tenants create their own secure account, complete verification, and immediately access the portal.
Is tenant portal secure?
Absolutely! Tenant portal uses bank-level encryption, secure authentication, and is hosted on enterprise-grade infrastructure. Tenant communications and data are fully protected.
How does maintenance request tracking work?
Tenants submit requests with photos, descriptions, and priority levels (High/Medium/Low). You receive notifications and can communicate directly through the request thread. Update status as you work, and tenants see progress in real-time.
Is tenant portal included in the free plan?
Tenant portal is a Pro-only feature. Upgrade to Pro at $49.99/month to enable tenant portal access, unlimited properties, and all advanced features. The free plan supports 1 property without tenant portal access.
Start Improving Tenant Communication Today
Join thousands of landlords who've streamlined maintenance requests and tenant communication with Property Aura's tenant portal.