Privacy Policy
How Property Aura collects, uses, and protects your personal information
Last updated: September 21, 2025
Property Aura ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our property management platform and services.
As a property management platform designed specifically for small landlords, we understand the sensitive nature of the data you entrust to us. This policy applies to all users of Property Aura, whether you're managing one rental property or fifty.
By using Property Aura, you agree to the collection and use of information in accordance with this Privacy Policy.
Account Information
When you create a Property Aura account, we collect your name, email address, phone number, and password. This information is necessary to provide you with access to our property management platform.
Property Data
We collect and store information about your rental properties, including addresses, property details, unit information, lease agreements, rent amounts, and financial data related to your property management activities.
Tenant Information
With your consent as the property owner, we collect tenant contact information, lease details, payment history, and communication records necessary for property management services.
Financial Data
We securely collect and process rental income, expense records, bank account information (for payment processing), and other financial data related to your property investments.
Usage Information
We automatically collect information about how you use Property Aura, including login times, features accessed, device information, IP address, and browser type to improve our services.
Service Provision
We use your information to provide Property Aura's property management services, including rent tracking, tenant management, financial reporting, and maintenance coordination.
AI Assistant Features
Your property and tenant data may be used to provide personalized recommendations and responses through our AI Landlord Assistant, helping you make informed property management decisions.
Communication
We use your contact information to send you important service updates, account notifications, payment confirmations, and respond to your support requests.
Platform Improvement
We analyze usage patterns and feedback to improve Property Aura's features, user experience, and develop new functionality that benefits small landlords.
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, and to protect the rights and safety of Property Aura users.
No Sale of Personal Data
Property Aura does not sell, rent, or trade your personal information to third parties. Your property and tenant data remains confidential and is used solely for providing our services.
Service Providers
We may share information with trusted service providers who assist in operating Property Aura, such as payment processors, cloud hosting services, and analytics providers. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect the rights, property, or safety of Property Aura, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of Property Aura, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Tenant Communications
With your authorization as the property owner, we may facilitate communications between you and your tenants through our platform, including payment notifications and maintenance requests.
Encryption and Security
All data transmitted to and from Property Aura is encrypted using industry-standard SSL/TLS protocols. Your sensitive information is stored using bank-level encryption and security measures.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access your data, and only when necessary to provide support or maintain our services.
Regular Security Audits
Property Aura undergoes regular security assessments and monitoring to identify and address potential vulnerabilities, ensuring your data remains protected.
Data Backups
We maintain secure, encrypted backups of your data to prevent loss and ensure business continuity. Backup systems are regularly tested and maintained.
Incident Response
In the unlikely event of a security incident, we have established procedures to quickly respond, contain the issue, and notify affected users in accordance with applicable laws.
Data Access and Portability
You have the right to access, download, and export all your property data from Property Aura at any time. This includes property records, tenant information, financial data, and documents.
Data Correction
You can update, modify, or correct your account information and property data directly through the Property Aura dashboard or by contacting our support team.
Data Deletion
You may request deletion of your account and associated data. We will permanently delete your information within 30 days, except where retention is required by law or for legitimate business purposes.
Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings.
Cookie Controls
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit some functionality of the Property Aura platform.
Global Service
Property Aura serves landlords worldwide, including the UK, US, EU, Canada, and other regions. We comply with applicable data protection laws in each jurisdiction where we operate.
GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide additional rights including data portability, right to be forgotten, and explicit consent for data processing.
Data Transfers
Your data may be processed and stored in secure data centers located in different countries. We ensure appropriate safeguards are in place for international data transfers.
Local Privacy Laws
We respect and comply with local privacy laws, including CCPA (California), PIPEDA (Canada), and other regional data protection regulations where applicable.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Property Aura Privacy Team
Email: support@propertyaura.com
We aim to respond to all privacy inquiries within 48 hours.
For general support questions, please visit our Help Center or contact support@propertyaura.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Send you an email notification if you have an active account
- Display a prominent notice on the Property Aura platform
- For material changes, provide 30 days advance notice when possible
Your continued use of Property Aura after any changes to this Privacy Policy constitutes your acceptance of the updated terms.