Finally, Property Management Software with Real Customer Support
Stop wasting days waiting for outsourced call centers to maybe respond. Get instant help from property management experts who actually understand your business. 24/7 AI assistant + human experts when you need them.
Why Do Property Management Companies Have Such Terrible Support?
Competitors like Buildium outsource support to call centers where staff "know nothing about property management." You end up explaining the same issue to multiple people who can't actually help.
AppFolio customers report waiting "a full five days before I can speak to a human." Buildium has "slow response times" with 58% of users feeling negative about issue resolution.
Many platforms restrict real support to expensive plans. AppFolio "provides zero support" to vendors, while others limit phone support to premium tiers only.
How Property Aura Delivers Superior Support
Get instant answers to property management questions any time of day. Our AI is trained specifically on landlord scenarios and regulations.
When you need human help, talk to actual property management professionals who understand your business.
Direct access to solutions without being transferred between departments or left waiting on hold.
Even free users get access to our AI assistant and basic support. No 'premium support tiers' that leave you stranded.
Three Ways to Get Help When You Need It
Instant answers to landlord questions, 24/7 availability, trained on property management best practices
Direct access to experienced property management professionals who understand your challenges
Pro members have access to priority support.
Support Quality: Property Aura vs Major Competitors
| Support Feature | Property Aura | Buildium | AppFolio |
|---|---|---|---|
| Response Time | Instant (AI) + Same Day (Human) | 24-48 hours (if you get a response) | 5+ days to speak to a human |
| Support Quality | Property management experts | Outsourced call center staff | Limited vendor support |
| Availability | 24/7 AI + Business hours human | Business hours only | Limited business hours |
| Free Plan Support | Full AI support included | Limited to higher tiers | No free plan |
| Issue Resolution | Direct problem solving | Often unresolved (58% negative) | Bounced between departments |
Real Stories from Landlords Who Switched for Better Support
The Problem:
Buildium's support took 6 days to respond to my urgent tenant issue. Their outsourced team didn't understand property management.
Property Aura Solution:
Property Aura's AI helped me immediately, and when I needed human help, I spoke to an actual property expert within hours.
Result:
Resolved my tenant dispute properly and avoided potential legal issues.
The Problem:
AppFolio's support said they 'don't help vendors' and every issue got bounced between departments for weeks.
Property Aura Solution:
Switched to Property Aura and got direct answers from people who actually understand property management workflows.
Result:
Cut my support ticket resolution time from weeks to same-day.
The Problem:
TenantCloud's basic plan had no real support. Simple questions took forever to get answered.
Property Aura Solution:
Even on Property Aura's free plan, the AI assistant answers my questions instantly, day or night.
Result:
Feel confident managing properties knowing help is always available.
Frequently Asked Questions About Our Customer Support
Unlike competitors who use outsourced call centers or limit support to expensive plans, we provide direct access to property management experts. Our 24/7 AI assistant gives instant answers, and when you need human help, you talk to actual landlords and property managers who understand your business. No transfers, no 'that's not my department,' just solutions.
Our AI Property Assistant is available 24/7/365 and can answer most property management questions instantly. For complex issues requiring human expertise, our property management professionals are available during business hours with same-day response guarantees. You'll never wait 5+ days like with AppFolio.
Absolutely! Even free users get full access to our AI Property Assistant. Unlike competitors who restrict support to expensive tiers, we believe every landlord deserves help managing their properties successfully.
Yes! Our AI is specifically trained on landlord regulations, tenant laws, maintenance best practices, and financial management. It can help with lease questions, tenant issues, maintenance priorities, legal compliance, and more. For highly complex or jurisdiction-specific issues, it will connect you with human experts.
Most issues are resolved instantly by our AI assistant. For human support, we guarantee same-day response during business hours. Compare this to Buildium (24-48 hours if you get a response) or AppFolio (5+ days to speak to a human). We measure resolution time in hours, not days or weeks.
Never. All our human support staff are experienced property management professionals based in the US, UK, and EU. When you need help, you're talking to someone who actually understands landlording, not a script-reading call center agent who's never managed a property.
Experience Support That Actually Supports You
Stop struggling with unresponsive support teams. Try Property Aura's instant AI assistant and expert human support risk-free. See why landlords are switching from Buildium, AppFolio, and others.